Privacy Policy

 

Effective Date: 18th April 2025

At K&B Sales / K&B Candles, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our site, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping and billing address.

  • Order Information: Products ordered, order date, payment details (processed securely by our payment providers).

  • Technical Data: IP address, browser type, device type, referring URLs, and website usage data (through cookies or analytics tools).

  • Optional: Information you voluntarily provide (e.g., through contact forms, reviews, or newsletter sign-ups).

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Send order updates and respond to your inquiries.

  • Improve our website and customer service.

  • Send marketing emails (only if you opt in).

  • Prevent fraud or misuse of our services.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We only share your data with trusted third parties when necessary to:

  • Process payments (e.g., PayPal, Stripe, etc.)

  • Ship your order (e.g., postal and courier services)

  • Run our website and marketing tools (e.g., website hosting, email newsletter platforms)

These providers are only given the information they need to perform their services and are required to keep it secure.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These may:

  • Help remember your preferences.

  • Analyze site traffic and performance.

  • Enable features like shopping carts and wishlists.

You can adjust your cookie preferences in your browser settings at any time.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data.

  • Withdraw consent for marketing at any time (unsubscribe links are included in our emails).

To exercise your rights, please contact us using the details below.

6. Data Security

We take appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is ever 100% secure—please use our website responsibly.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please get in touch:

📧 info@kbsales.co.uk
📍 [Insert your business address, if applicable]