Delivery Information and Returns
Effective Date:18th April 2025
At K&B Sales / K&B Candles, we aim to make your shopping experience as smooth and reliable as possible. Below is all the key information regarding our delivery and returns process.
🚚 Delivery Information
Dispatch Time
We aim to dispatch all orders within 1 working day of receiving payment. Please note that weekends and UK bank holidays are not considered working days.
Delivery Method
All orders are sent via Royal Mail Tracked 48. This service typically delivers within 2 working days after dispatch.
You will receive a tracking number once your order has been shipped so you can keep an eye on its progress.
Delivery Areas
We currently ship to addresses within the UK. If you’re located outside of the UK and would like to place an order, please contact us before purchasing.
Delivery Delays
While we do our best to ensure fast dispatch, occasional delays can occur due to circumstances beyond our control (e.g., postal strikes, severe weather). We appreciate your patience in these instances.
📦 Returns Policy
Damaged or Faulty Items
We take great care in packaging your order, but if your item arrives damaged or faulty:
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Please contact us within 7 days of receiving your order.
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Include your order number and clear photos of the damaged item and packaging.
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We’ll offer a replacement or refund once the issue is verified.
Unwanted Items
Due to the nature of our products (candles, wax melts, diffusers, room mists), we cannot accept returns on used or opened items unless they are faulty.
If you’ve changed your mind and the item is unused and in its original condition, contact us within 14 days of delivery to arrange a return. Return shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 working days.
❓Questions?
If you have any issues with your order or need to request a return, feel free to get in touch: