Effective Date: 18th April 2025

Welcome to K&B Sales / K&B Candles! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website.

1. About Us

K&B Sales / K&B Candles offers handcrafted home fragrance products, including but not limited to candles, wax melts, diffusers, and room mists. Our goal is to create high-quality, beautifully scented items for you and your home.

2. Use of Our Website

You must be at least 18 years old to use our website or place an order.
You agree not to misuse the website or engage in any unlawful, harmful, or fraudulent activity.
All content on this website, including product images, descriptions, and branding, is owned by or licensed to K&B Sales / K&B Candles and may not be used without permission.

3. Product Information

We make every effort to ensure our product descriptions and images are accurate. However, slight variations in colour, scent, or appearance may occur due to the handmade nature of our products.
All products are for external use only. Please read all safety instructions provided with your order.

4. Pricing and Payment

All prices are listed in GBP and include applicable taxes unless stated otherwise.
We accept payment via Visa, Mastercard, Google pay and apple pay
Payment must be received in full before your order is processed and shipped.

5. Shipping and Delivery

We aim to dispatch orders within 1 working day from the date of purchase.
Shipping times may vary based on location. We are not responsible for delays caused by the courier or external circumstances.
You are responsible for providing accurate delivery information.

6. Returns and Refunds

Due to the nature of our products, we only accept returns for damaged or faulty items.
If your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.
Refunds or replacements will be processed upon approval.

7. Allergy and Safety Disclaimer

Some products may contain fragrance oils, essential oils, or other allergens. Please check ingredients before use.
Keep products away from children and pets.
Never leave burning candles unattended.

8. Limitation of Liability

To the fullest extent permitted by law, K&B Sales / K&B Candles shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or website.

9. Privacy Policy

Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

📧 info@kbsales.co.uk

10% Off First Order – Terms & Conditions

Use code WELCOME at checkout to receive 10% off your first order at K&B Sales / K&B Candles.
A minimum spend of £15 (excluding postage) is required to qualify for the discount.
The offer does not apply to delivery charges – the £15 minimum refers to product value only.
This promotion is available to first-time customers only and is limited to one use per customer.
The code must be entered at checkout and cannot be applied after an order is placed.
If an order is placed using a different email address, but other details (such as name, billing, or shipping address) match a previous order, we reserve the right to cancel the order and refund the payment.
This offer cannot be used in conjunction with any other promotions, discounts, or sale items, unless explicitly stated.
Not valid for the purchase of gift cards.
K&B Sales / K&B Candles reserves the right to amend, suspend, or withdraw this offer at any time without notice.

Terms and Conditions